RETURNS POLICY

For product that is damaged or faulty we will endeavour to replace it. 

To request a return for damaged or faulty items, please contact us at hello@plasmaide.com and our team will be happy to assist. 

Contact must be made within fourteen (14) days of delivery, and you must have a valid proof of purchase. 

In the event that we are unable to replace the product we will reimburse the same payment method used to make the original purchase on our website including any postage paid.  

If we require the product to be returned to us, you are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment. We recommend that you take steps to insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.

REFUND POLICY

If a refund is agreed to it will be processed within approximately ten (10) business days of our receipt and inspection of the returned goods. No credit will be issued for items not in a resalable condition. Your refund will be credited back to the same payment method used to make the original purchase on our website. 

We do not offer returns or refunds for ‘change of mind’, sale items, gift cards or on any products designated on this site as non-returnable.

We do not offer store credits. 

Right of Withdrawal

For customers in the European Union. 

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, provided that the products remain unopened and unused. Or you can cancel your order providing it has not yet been shipped.

To exercise your right of withdrawal please click here.