At PLASMAIDE, we prioritise ensuring you receive your order safely and efficiently.

 

We want to make the shipping process as convenient as possible for you. Here's what you need to know about our shipping and returns policy:

 

SHIPPING

We offer free shipping on all orders over $80.00 AUD - please note this is subject to change.

 

Orders will be shipped within 2 business days (excluding public holidays).

 

Once your order has been placed you will receive an email from us with details of your order. Once your order has been dispatched, you will receive another email confirming your shipment and your tracking number.

 

Delivery times vary from between 5 – 7 days for Australia (depending on where you live) and 10 – 14 days for New Zealand.

 

We use Aramex as our preferred courier. Once you order has been picked up by Aramex it falls under their delivery terms and conditions. 

 

Please note we cannot deliver to PO BOXES, Locked Bags or Parcel Lockers.

 

RETURNS POLICY

 

For product that is damaged or faulty we will endeavour to replace it.

 

To request a return, please contact us at hello@plasmaide.com and our team will be happy to assist.

 

Contact must be made within fourteen (14) days of delivery, and you must have a valid proof of purchase.

 

In the event that we are unable to replace the product we will reimburse your credit card for the amount debited for the order including any postage paid.

 

If we require the product to be returned to us, you are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment. We recommend that you take steps to insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.

 

REFUND POLICY

 

If a refund is agreed to it will be processed within approximately ten (10) business days of our receipt and inspection of the returned goods. No credit will be issued for items not in a resalable condition. Your refund will be credited back to the same payment method used to make the original purchase on our website.

 

We do not offer returns or refunds for ‘change of mind’, sale items, gift cards or on any products designated on this site as non-returnable.